Leading Edge Connections (LEC) provides outsourced e-commerce customer service and retail contact center solutions that help brands scale, convert more sales, and deliver seamless, on-brand customer experiences. Whether you're a fast-growing DTC brand or managing multi-channel retail, our U.S.-based teams offer expert support across every touchpoint—from product discovery to post-purchase care.We don’t just answer inquiries—we increase conversions, reduce churn, and elevate loyalty.
We don’t just handle calls—we drive sales, service, and satisfaction.
From cart to doorstep, our performance-driven support turns browsers into buyers and first-time customers into repeat fans.
Product questions, sizing guides, and cart recovery
Real-time support to reduce drop-off and improve conversion
Order tracking, delivery updates, return & exchange processing
Seamless refund handling and proactive issue resolution
Member onboarding, renewal reminders, and win-back campaigns
Rewards program assistance and customer satisfaction outreach
24/7 voice, chat, SMS, email, and social media
Full integration with Shopify, Amazon, Magento, WooCommerce & more
From cart to doorstep, our performance-driven support turns browsers into buyers and first-time customers into repeat fans.
Product questions, sizing guides, and cart recovery
Real-time support to reduce drop-off and improve conversion
Order tracking, delivery updates, return & exchange processing
Seamless refund handling and proactive issue resolution
Member onboarding, renewal reminders, and win-back campaigns
Rewards program assistance and customer satisfaction outreach
24/7 voice, chat, SMS, email, and social media
Full integration with Shopify, Amazon, Magento, WooCommerce & more
🔹 U.S. Based Agents Trained on Your Brand Voice
🔹 Conversion & CSAT-Focused Culture
🔹 Scalable Teams for Seasonal & Promotional Spikes
🔹 Real-Time CRM & Order System Integration
🔹 Bilingual Support (English + Spanish)
Direct-to-Consumer (DTC) Brands
Online Marketplaces
Subscription & Membership Businesses
Brick & Mortar with E-Commerce Channels
Global Retailers & Fulfillment Platforms
Book With UsLooking for a proven automotive contact center partner that scales with you, delivers real ROI, and protects your brand voice? Let’s talk.
Book with UsThe content provided on this website is for informational purposes only and does not constitute professional advice. Leading Edge Connections (LEC) makes no representations or warranties regarding the accuracy, completeness, or reliability of any information on this site. Business decisions should be made based on thorough research and consultation with qualified professionals. LEC is not responsible for any actions taken based on the content provided.
