LEC’s journey began back in 2018, just before the explosion of remote work. Eric Sims and Jon Juliano, the co-founders, had been in traditional BPO environments for over 20 years and had seen the lack of talent, techniques, and technology within the industry. By focusing on filling those gaps, Leading Edge Connections became a leader in the remote contact center world. But they still saw gaps in the industry in consulting and hyperautomation, and with AI on the rise, LEC once again evolved to be the “leading edge” in customer experience solutions. LEC has created an entire ecosystem of AI automation tools and applications, constructive consulting, and remote call center applications that are uniquely tailored to you and your industry.
Jon Juliano is a seasoned business leader, entrepreneur, and customer engagement strategist, specializing in customer loyalty, success & service, sales optimization, business process outsourcing (BPO), technology, AI and operational efficiency. As the co-founder of Leading Edge Connections (LEC), Jon has redefined the contact center model, offering businesses scalable, performance-driven outsourcing solutions that drive revenue growth and enhance customer loyalty.
With over 20 years of experience in sales, customer experience, and business operations, Jon has a deep understanding of what it takes to build high-performing, customer-centric teams. His expertise lies in developing tailored sales and retention strategies, optimizing business processes, and implementing cutting-edge technology to improve efficiency and engagement.
At the core of Jon’s success is his ability to align business goals with innovative strategies that create lasting impact.
Eric Sims is a business leader, entrepreneur, and customer experience strategist with a strong track record in customer loyalty, sales optimization, business process outsourcing (BPO), technology, AI, and operational efficiency. As the co-founder of Leading Edge Connections (LEC), he has helped reshape the contact center industry by providing scalable, performance-driven outsourcing solutions that fuel business growth and enhance customer relationships.
With over two decades of experience in sales, customer experience, and business operations, Eric understands what it takes to build high-performing teams that put customers first. His expertise lies in crafting effective sales and retention strategies, refining business processes, and integrating technology to boost efficiency and engagement.
What sets Eric apart is his ability to align business goals with forward-thinking strategies that create real impact. His leadership is shaped by his faith, personal journey, and commitment to helping others succeed. Whether through business, speaking engagements, or mentorship, he remains passionate about driving innovation, strengthening teams, and making a meaningful difference in the lives of those he works with.
We conduct deep discovery sessions to understand your business, challenges, and objectives.
We perform a full assessment of your contact center and develop a data-driven strategy for optimization.
We implement tailored solutions and guide you through sustainable, long-term success.
Your customers deserve the best. Partner with LEC and elevate your customer experience with world-class solutions tailored for success.
Book with UsThe content provided on this website is for informational purposes only and does not constitute professional advice. Leading Edge Connections (LEC) makes no representations or warranties regarding the accuracy, completeness, or reliability of any information on this site. Business decisions should be made based on thorough research and consultation with qualified professionals. LEC is not responsible for any actions taken based on the content provided.
